START YOUR HOSPITALITY CAREER HERE
There are numerous hospitality opportunities throughout the United States and Canada that may fit your skill set but few that welcome you into a culture with ‘support’ at its core. At O’Neill Hotels & Resorts Ltd., all of our Supporters (employees) embrace our ONE support culture, in which we promise “To make our Guests feel welcome, to provide the highest-quality experience, and to respond to our Clients and Guests’ every need in a professional and authentic manner.”
Here are a few more reasons why you should start your hospitality career with O’Neill Hotels & Resorts Ltd.:
ONE Support Culture
Support is the foundation for how we work at O’Neill Hotels & Resorts Ltd. and it is woven throughout the DNA of our brand. We strive to support our Employees (our Supporters) as they support their respective teams and our Company’s culture.
As Supporters of O’Neill Hotels & Resorts, we are part of the solution.
As Supporters of O’Neill Hotels & Resorts Ltd., we are positive and we capitalize on what’s right instead of complaining about what’s wrong.
As Supporters of O’Neill Hotels & Resorts Ltd., we are facilitating growth and success through our individual and team contributions.
“The main reason I can take on additional responsibilities at another location—sometimes for several weeks—is because I fully trust my fellow Supporters. And my skills are effective at another property because we work as a team.”
Kelli Mai, General Manager
Holiday Inn Express Hotel & Suites, Emporia
When you join O’Neill Hotels & Resorts Ltd. you’ll take on more than just a good job. You’ll enjoy the benefits of working in an entrepreneurial environment with highly supportive leaders who empower you to bring forth and act upon your great ideas.
O’Neill Hotels & Resorts Ltd.’s people support is tremendous. They’ve recruited successful leaders from all departments of hospitality, providing all its hotels with access to some of the best and most visionary information available.
Eric Heaney, Area General Manager
Holiday Inn Express and Oak Tree Inn, Nevada, MO.
Ways & Practices
We like to call them Ways & Practices (rather than Best Practices)
At O’Neill Hotels & Resorts ltd., we believe that a great manager supports team members by leading with integrity. Providing clear expectations is key to Supporter (employee) satisfaction in all departments, so we’ve developed ‘Ways & Practices’, which are guidelines for our managers to best approach and perform people-related operations. Only when our Supporters’ (team members or employees) expectations are met, can we exceed our guests’ expectations.
‘Ways’ relate to the culture of O’Neill Hotels & Resorts Ltd. and ‘Practices’ implies working toward improvement. By implementing ‘practices’ instead of rigid policies, we are able to continuously adopt new and better ways of doing things.
We have more than walked the talk. Our Ways & Practices are firmly based on years of experience in running complex operations. While we always strive for consistency, we recognize that one size doesn’t necessarily fit all. We know that each hotel has its unique nuances so our Ways & Practices are flexible—they allow for the gray areas—but at the same time they address important compliance issues and provide consistency across all O’Neill Hotels & Resorts Ltd.’s managed hotels.
ONE Step Forward Professional Development Program
As an entrepreneurial organization, O’Neill Hotels & Resorts Ltd. offers employment opportunities that represent exceptional ground-floor openings for the right kind of individuals. We specifically seek out candidates who have the potential and desire to grow their careers with us and who relish the chance to take part in directly shaping an innovative and positive corporate culture. Welcome!
Appreciation & Recognition
The Spirit of ONE Recognition Program
At O’Neill Hotels & Resorts Ltd., we believe that recognition and employee engagement go hand in hand. When employees feel valued, they feel more connected to the organization. This helps to build a shared identity throughout the company and also serves to reinforce our Shared Vision, Mission, Promise, Goal and Support Culture.
We encourage Guests, managers and peers to recognize our Supporters for acts of hospitality, exceptional performance and delivery of service that aligns with our Shared Vision. We offer tangible rewards for acknowledging those who exemplify our Support Culture and who truly embody our Values.
Learning & Training
All for ONE with the Power of ONE Guest Services Training Program
We believe that learning is a continual process. It begins on a new Supporter’s very first day, and continues throughout their entire career. We also believe that providing ongoing training opportunities is vital to both individual development and to organizational growth.
‘We are ONE,’ our new-hire orientation program, includes an introduction to our history, as well as our Shared Vision, Promise, Mission, Goal and Values. We see it as a pivotal step in ensuring that new staff members are successfully inducted into our unique Support Culture.
‘All for ONE’ is our frontline service training program which underscores our expectations for the delivery of exceptional Guest experiences. ‘All for ONE’ empowers Supporters to bring our Shared Vision of service excellence to life.
Because learning is a Core Value at O’Neill Hotels & Resorts Ltd., our Supporters are regularly involved in on-the-job training and individualized learning opportunities, as identified through our annual performance appraisal and a career-development process known as ‘ONE Step Forward.’
“By giving me support and the tools I need to succeed, ONE enabled me to become not just a better manager but a better leader. I have learned new manager tasks such as budgeting and labor forecasting. I have learned to empower my supporters so they can make decisions and be accountable. I have learned to manage in adversity. When you have a management company that cares and supports like this ONE, it becomes contagious.”
Stephanie Packer, Area General Manager
Holiday Inn Express & Suites Mattoon
ONE for the Road Benefits Program
O’Neill Hotels & Resorts Ltd.’s goal is to empower employees with everything they need, not just to enjoy success on the job, but also to live a healthy and balanced life. As such, we offer a robust menu of benefits to all our Supporters, whether they work full-time or part-time.
As an entrepreneurial organization, O’Neill Hotels & Resorts Ltd. offers employment opportunities that offer exceptional ground-floor openings for the right kind of people. We specifically seek out candidates who have the potential and desire to grow their careers with us and who relish the chance to help shape an innovative and positive corporate culture.
“My promotion validates my hard work over the past several years. I am appreciative of O’Neill Hotels & Resorts Ltd. and its management division, ONE Lodging, in giving me the chance to advance and further my career and I’m excited about the opportunity to travel and work with a larger number of people. I thoroughly enjoy being able to generate and develop successful teams where together, we ensure that Oak Tree remains on the cutting edge.”
Teresa Sherwood, Area Manager
Oak Tree Inn & Penny’s Diner Lincoln, NE / Area Manager of the Omaha Region
Awards of Excellence
“I was promoted because of my hard work, loyalty and willingness to learn new skills—all of which came easily working with ONE. And my future looks bright: I’m with a fast-growing company that offers many opportunities for advancement and at the same time allows flexibility in the workplace. “
Michelle Statti, Sales Manager
Hampton Inn and Residence Inn Cranberry