Hotel Manager- SpringHill Suites Southern Pines

We are currently in search of an experienced, positive and energetic hospitality professional to join our team in a full time capacity in the position of Hotel Manager for the SpringHill Suites Southern Pines in Pinehurst, NC

BIG PICTURE:

As a highly visible member of the property’s Leadership Team, the Hotel Manager supports the Area General by serving as the manager on duty and as a key liaison for hotel guests. He or she functions as a right hand to the General Manager who holds multi-property responsibility, while concurrently supporting Front Office operations and other operating functions such as Housekeeping/Laundry, Maintenance, Sales, Accounting/Administration and Food & Beverage. They will serve as a role model for ONE’s mission, vision and values, and will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel.

Working in close partnership with other department heads, the Hotel Manager is accountable for directing and coordinating the resources, tasks, requirements, systems and processes related to the hotel’s day-to-day operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service and positive financial returns.

CORE ACCOUNTABILITIES:

  • Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services and amenities.
  • Establish and review departmental standards, guidelines and objectives.
  • Oversee hotel administrative processes such as staffing, training, A/P, payroll and accounting to ensure proper planning and organization.
  • Support the hotel’s sales and business strategies to maximize revenues and profitability.
  • Partner with People Support to create a positive work environment; Serve as a support resource for front line staff in all departments.
  • Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include pre-arrival, check-in/check-out, food & beverage, transportation, housekeeping, laundry, banquets, conference services and maintenance.
  • Plan, organize and delegate daily operational activities against forecasted business volume.
  • Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
  • Address and respond to guest concerns, comments and compliments on travel review sites, in person, comment cards or other mediums.
  • Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
  • Intervene, assist and document instances of guest or employee incidents.
  • Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other financial functions as necessary.
  • Maintain integrity of the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures and guidelines.
  • Analyze and evaluate hotel performance by compiling statistics such as occupancy and labor reports and guest satisfaction index.
  • Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.

REQUIRED ATTRIBUTES:

  • Bachelor’s degree and/or appropriate combination of education and work experience to support on-the-job effectiveness.
  • A minimum of 3 years’ previous hotel operations management experience, to include successful management of a large staff and focus on exceptional guest service.
  • Expertise in brand requirements and resources (Marriott strongly preferred).
  • Knowledge of safe food handling and responsible alcoholic beverage service.
  • Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.
  • Tech savvy, with high proficiency in all Microsoft Office programs.
  • Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
  • Exceptional service orientation, with keen ability to focus and deliver on guest needs.
  • Reliable and responsible character, with exceptional follow up and attention to detail.
  • Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
  • Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
  • Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
  • Must be able to occasionally move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Must be able to stand, sit, or walk for extended periods of time.
  • Must be able to move about premises frequently, to check on employees’ activities, guests’ activities and general premise condition.
  • Must be able to periodically climb multiple flights of stairs.
  • Must be able to perform fast pace or varied pace administrative multi-tasking, requiring sustained and focused mental concentration.