Privacy and Confidentiality
O’Neill Hotels & Resorts and its partners and affiliates: ONE Lodging Management, SunONE Developments Inc., and Tower Rock Lodging Enterprises LLC (collectively, “OHR”, or “we”, “us”, or “our”, as applicable) are committed to protecting your privacy. We fully adhere to the principles of integrity and trust, and respect your right to the protection of any personal information you may have entrusted to us while using this website and the services it provides.
Information We Collect
We collect two basic types of information from you in conjunction with your use of the Websites: personal information and non-personal information. Personal information is any information that can individually identify you and includes (without limitation), your name, email address, and contact information. Non-personal information includes information that does not personally identify you, but may include (without limitation) tracking and usage information about your location, demographics, transaction information, use of the Websites and the Internet, etc.
There are a number of circumstances in which you may voluntarily supply us with your personal information. The most common ways in which we may collect your personal information include, without limitation, when you:
- Request customer service or other assistance;
- Sign up to receive emails from us;
- Participate in surveys, special events, and promotions;
- Participate on social media accounts involving OHR; and
- Any other place on the Websites where you knowingly volunteer personal information.
Social Media Sites
When you interact with any OHR account on a social media platform, such as Facebook or Twitter, we may collect the personal information that you make available to us on that page or account, including your user ID and/or user name, and any information you have made public in connection with that social media service. Please note, however, that we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms.
When you use the Website, our servers may keep an activity log that does not identify you individually. We use this information to assist us in running the Website and ensuring proper operation. These logs may include information such as:
- Demographic data of Website users, including end customers;
- Transaction information such as purchases and use of discounts/rewards;
- Device information about your computer, mobile device, or other device that you use to access the Website, which may include your IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information;
- Usage information about your use of the Website, such as a reading history of the pages you view;
- Additional traffic data, such as time and date of access, software crash reports, session identification number, access times, and referring website addresses;
- Your search terms and search results; and
- Other information regarding our users’ use of the Website.
How We Use Information
When your personal information is collected, it is collected with your express or clearly implied consent. It is not sold or leased to unaffiliated third parties, and it is not retained for purposes other than those for which it was intended. Only aggregated information, that is, general statistics that do not include personal information that identifies individuals may be shared with a limited number of third parties. To ensure our commitment to your privacy, OHR agrees to comply in all material respects with all applicable privacy laws, rules and regulations, including the Federal Personal Information Protection and Electronic Documents Act.
The information collected on our reservation form is used for the purposes of quoting a price and accepting a request for a hotel stay. The details of your stay at an Oak Tree Inn facility may be retained for booking future reservations and responding to your future inquiries.
Contact Us Form
The information collected on our Contact Us Form is used solely for the purposes of responding to a request for information or contact. The details of your submission may be retained for purposes of responding to your future inquiries.
The information you provide is used to provide you with our email newsletter. This information is stored in a secure environment and will not be shared outside of OHR, its published partners and its affiliates.
How We Respond to Do Not Track Signals
Data Security and Integrity
OHR uses commercially reasonable safeguards and technology that complies in all material respects with applicable laws and industry standards to guard personal information against loss, destruction, misuse, improper disclosure, and unauthorized access or modification. We make commercially reasonable efforts to ensure that the personal information we collect is not altered in any way, or reprocessed in a way that makes it incompatible with the purpose for which it was originally collected. Please understand, however, that no transmission of data over the internet or any other public network can be guaranteed to be 100% secure. We do not promise, and you should not expect, that your personal information or private communications will always remain private.
Disclosure of Information
We may make your information available to OHR’s subsidiaries, parent companies, published partners, and affiliates. We may also use or disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) respond to requests from public and government authorities; (c) protect and defend our rights or property, the Website, or our users; and (d) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public.
If we sell all or part of our business or make a sale or transfer of our assets or are otherwise involved in a merger or transfer of all or a material part of our business, OHR may transfer your information to the party or parties involved as part of that transaction.
Links To or From Other Sites
Please note that the Website may link to other websites and online services operated by third parties. These websites and applications operate independently from us, and we do not control their privacy policies, which may be different from ours. We encourage you to review the privacy policies of any third party websites or applications, appreciating that your submission of personal information on such websites or applications are subject to those third parties’ privacy policies.
Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Website from those we actually know are under 13, and no part of our Website is structured to attract anyone under 13. If you are under 13, please do not attempt to use the Website or send any information about yourself to us.
Notice to Non-US Users
Access to Data
Upon request, you may have private and secure access to the personal information you have provided to us, and if upon review it is found to be incorrect or incomplete, you may update, modify or delete your information. To make such a request, please contact us at firstname.lastname@example.org.
Your Privacy RightsIf you are a resident of California, California Civil Code Section 1798.83 allows you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. This applies only to their activities within the State of California. To make such a request, please contact us at email@example.com.