DISTINCT COMPETITIVE ADVANTAGES
In the highly competitive environment of hotel management companies, distinct competitive advantages are the difference between success and failure. Ours are what has continuously set O’Neill Hotels & Resorts Ltd. apart from other hotel companies.
HOW WE INCREASE MARKET SHARE AND CREATE LONG-TERM VALUE
Our people are at the heart of our success. The way our employees engage with our guests, each and every day, forms an emotional anchor—the basis of real loyalty. Loyalty is what drives repeat business; it determines the level of success that we can achieve as a company. And that’s the magic.
Approved Manager of the World’s Leading Brands
O’Neill Hotels & Resorts Ltd. has been an approved manager of 22 different brands within the Marriott, Hilton, Wyndham and IHG brand families.
Consistent Above Market Performance
Persuading an owner/operator to give up control isn’t hard, given our track record.
There are many reasons why O’Neill Hotels & Resorts Ltd. is invited in to manage a hotel. Perhaps there is a property change, either a purchase or sale; some kind of change in dynamics of the ownership structure; or the brand franchisor requires an experienced 3rd party management company to operate the hotel—that’s where O’Neill Hotels & Resorts steps in. Feedback from our clients tells us that we don’t just perform well; in fact, in the vast majority of cases, we are growing revenue and profitability faster than the market.
National and Regional Operations Support Teams
O’Neill Hotels & Resorts Ltd.’s operational methodologies uniquely adapt to any type of hotel property, regardless of the brand flag, location or service category. With over 20 years in hotel operations, we know success. We also know that a hotel starts with the effectiveness of your people.
Powerful Distribution and Revenue Management
Our track record and RevPAR are exactly why O’Neill Hotels has been the approved brand manager for so many of the world’s top hotel brands.
We attribute this success to better overall management –we are smarter and better than the competition by:
- Making sure our revenue management is on point
- Providing competitive rates during slow periods, and drive rates higher during demand periods
- Generating daily (sometimes hourly) reports, evaluating our rates and comparing our position
- Aggressively and creatively participating with all approved third-party vendors to drive additional room nights into our hotels
Effective Sales and Marketing Support
Our Marketing and Sales teams work to maximize revenue delivery to you through participation in most of our brand partner offers.
Integrated Service Offering
We believe that our clients want a better way.
Join O’Neill Hotels & Resorts Ltd. and you’ll enjoy more efficient hotel operations and a better bottom line. We’ll provide you with senior management leadership and individual coordinators that will guide you through the appropriate steps to ensure you’re on the right track. Sharing information and knowledge between core executive teams is key to transparency and fiscal accountability.
Because your time is highly valuable, we have designed a method that streamlines your transition into our services in a cohesive, efficient and effective process. You can focus on what’s important to you, and we can handle the rest.
Award Winning Service, Outstanding Excellence
Our business success is directly attributable to our employees. Because our employees form an emotional anchor with our guests—the basis of real loyalty – that loyalty results in award-winning service, outstanding excellence, and improved market share.
And that’s the magic.
Proven Recruitment and Training Programs
Our People Support teams work in partnership with the world’s top hotel brands to provide comprehensive training, tools, and resources to each O’Neill Hotel & Resorts Ltd. managed hotel. Our People Support systems are highly effective in attracting external talent and in retaining and leveraging internal talent.
O’Neill Hotels & Resorts continues to be recognized as an Employer of Choice. We have accomplished this distinction by providing:
- Positive work experience
- Opportunities for growth
- Personal and professional development
- Quality leadership at every level
- Supportive culture, where people are held accountable yet feel empowered and supported at the same time.